Privacy Policy

Five Star Concept, operated by Nicolas Boureau EI, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website fivestarconcept.com.

By using our website, you agree to the practices described in this policy.

1. Data Controller

The data controller responsible for processing your personal data is:

Nicolas Boureau EI
116 quai Louis Blériot
75016 Paris, France
Email: hello@fivestarconcept.com
Phone: +33 6 66 99 19 51

2. Information We Collect

We collect personal information only when you voluntarily provide it through our contact form. The data collected includes:

  • First name and last name
  • Email address
  • Subject of inquiry
  • Message content

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation.

3. How We Use Your Information

Your personal data is collected and processed for the following purposes:

  • Responding to your inquiries and requests
  • Providing information about our rental properties and services
  • Managing booking requests and property management inquiries
  • Improving our website and customer experience

We process your data based on your consent (when you submit the contact form) and on our legitimate interest in providing our services.

4. Data Sharing

We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing purposes.

Your data may be shared only in the following circumstances:

  • Hosting provider: Our website is hosted by OVH SAS (2 rue Kellermann, 59100 Roubaix, France), which may process data as part of providing hosting services.
  • Legal obligations: We may disclose your data if required to do so by law or in response to valid requests by public authorities.

5. Data Retention

Personal data collected through the contact form is retained for a maximum period of 3 years from the date of your last interaction with us. After this period, your data is permanently deleted.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmitted through our website
  • Restricted access to personal data on a need-to-know basis
  • Regular review of our data collection and storage practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

7. Your Rights

Under the General Data Protection Regulation (GDPR) and applicable French law, you have the following rights regarding your personal data:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You may request correction of inaccurate or incomplete data.
  • Right to erasure: You may request deletion of your personal data ("right to be forgotten").
  • Right to restriction: You may request that we restrict the processing of your data.
  • Right to data portability: You may request your data in a structured, commonly used, machine-readable format.
  • Right to object: You may object to the processing of your personal data at any time.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at: hello@fivestarconcept.com.

We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the French data protection authority (CNIL): www.cnil.fr.

8. Cookies

Our website may use cookies — small text files placed on your device — to enhance your browsing experience. Cookies help us understand how visitors interact with our site.

Types of cookies we may use:

  • Essential cookies: Necessary for the website to function properly.
  • Analytics cookies: Help us understand how visitors use the site, allowing us to improve it.

You can control cookies through your browser settings. You may choose to block or delete cookies, though this may affect certain features of the website.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. International Data Transfers

Your personal data is stored and processed within the European Economic Area (EEA). We do not transfer your data outside the EEA. Should this change in the future, we will ensure appropriate safeguards are in place in accordance with GDPR requirements.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Nicolas Boureau EI
116 quai Louis Blériot
75016 Paris, France
Email: hello@fivestarconcept.com
Phone: +33 6 66 99 19 51

Last updated: May 2026